Friday, July 15, 2011

Profiles for Netflix streaming content control? NOT

I can't believe how bad Netflix is at managing who can watch what using instant streaming. You would think they would address some fundamental problems before dumping DVD mailings and trying to go pure streaming. I have 3 little kids and to protect them from the garbage (including hard-core porn) on Netflix I would love to be able to give them their own profile with content restrictions. Netflix allows profiles, but not for streaming. That is idiotic.

Between computers, a 3DS, the Wii, my android phone, and a roku how do you keep your kids from viewing the wrong thing, especially on a portable gadget like a 3DS or a phone? You can't be everywhere, so deactivation of the device is the only choice Netflix offers today, and they even made that hard.

What is needed
Profiles must support instant streaming with parental controls
Profiles must be able to be linked to a device
Profiles must list the devices that are linked
You must be able to individually manage device deactivation (it is all or nothing)
Profiles must be able to be deleted (duh!)


Other gripes
Why do movies already in my queue show up in my search results?
Why can't you save a movie category (ie, Cerebral Comedies)? Every now and then they get it right, but you never see the category again!
Why are genres so few, yet they have all the other categories you can't use in a search?
Why are searches limited to 10 results on a Roku?
Why can't viewing history be deleted?
And finally, why does Toy Story 3 show up in 90% of the searches I do? (Disney payola!)

Netflix is headed for trouble if they don't get in front of these problems.